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Director of Sales - New York

Director - Account Management (North America)

MarketFactory is upending the largest financial market in the world - foreign exchange. With over $5 trillion traded daily, we are bringing scalable trading solutions to a space that is decades behind equities and ripe for disruption. At MarketFactory, our goal is to provide a simple, easy, and above all fast connection to the FX market. Join MarketFactory and you will be a part of our rapidly growing engineering team at the centre of the company and the heart of the FX market. You will have the opportunity to provide leadership in designing, implementing and maintaining our low latency infrastructure.

About this role:

Responsibilities:

  • Provide leadership in FX Technology to your clients
  • Through skilled service gain uptake in services from clients, and find opportunities for cross-sell
  • Own the client, in all the nitty-gritty: be the escalation point for any queries, coordinating: Support, Ops, Dev, and in general monitor overall service health through Service Desk review
  • Contribute to Support, Operations, and Product Management by: giving input from your clients; and checking your clients' needs are being met in detail
  • Schedule, prepare and run regular reviews with clients (quarterly business review, regular status meetings)
  • Run quarterly internal account review, and maintain ongoing oversight of account commercial health
  • Map client solution architecture jointly with clients and maintain on shared Confluence

Must Haves:

  • Finance, trading or capital markets IT knowledge
  • FX Market knowledge
  • 5 years experience
  • 2yrs+ experience in using Account Managment/ IT Managment tools
  • Able to bring knowledge and experience to our strong team
  • Strong, direct, authoritative verbal and written communication
  • Experience with mission-critical 24/6 systems
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